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Macmillan Information Centre Patient Support

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The James Cook University Hospital, Middlesbrough Minimum of 4 hours per week

There is a range of volunteer roles available. We are seeking volunteers with a range of different skills, ability and experience to support us in delivering:

  • Working in outreach areas around the hospital to talk to patients, carers and families, providing a friendly listening ear

  • Provide refreshments to patients

  • Provide Macmillan literature relevant to the users’ needs

  • Signposting users to other services, agencies and sources of good information and support, specific to their identified needs

  • Opportunities to support group work, such as providing information on hair loss (and giving a head scarf demonstration) or facilitating pamper sessions

  • Opportunities to support the Trinity Holistic Centre team whom we work closely alongside About Trinity Holistic Centre - South Tees Hospitals NHS Foundation Trust

Personal qualities sought:

  • Tact and sensitivity
  • An active listener who is empathic and sensitive to the needs of the people we are supporting
  • Excellent communication skills
  • Committed
  • Able to work as part of team
  • Understanding of strict confidentiality

Training

  • Trust Mandatory Training covering topics like infection control, fire safety etc.

  • Macmillan Induction Programme – including being a Macmillan volunteer and what it means, an overview of cancer and the cancer journey, listening and communication skills, coping mechanisms, code of conduct, confidentiality

  • Other training relevant to the volunteer role based on learning and development needs

  • Training and support from experienced volunteers

  • Management support from Cancer Support Worker or Centre Manager

What’s in it for you

  • Induction, mentoring and training available to develop own skills and experience

  • Opportunity to support patients, families and carers and “to give back”

  • The chance to be part of a supportive team, with regular supervision from your Volunteer Manager

  • Opportunities to be involved in outreach or fundraising work

Next steps

Contact us at stees.macmillaninfocentre@nhs.net or call 01609 764033 for more information. You will be asked to complete an application form and come along to an interview with us, if successful we will progress DBS checks, which may take a little time.

Other information

We are open to contact to chat about the role prior to application, 01642 835674/ stees.macmillaninfocentre@nhs.net