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Wakefield - Macmillan Information Centre Volunteer

Opportunity image

The information role is to listen and talk to people affected by cancer and identify what information they require.

Typical activities include:

  • Sitting with visitors to the centre and asking them about their reasons for visiting

  • Based on their answers, either refer them to see the Centre Manager or assist them to find out the information they need

  • Under the direction of the Centre Manager, show visitors relevant websites and print off information

  • Provide support to visitors who become upset by finding a private space and sitting with them

  • Asking visitors to complete a short satisfaction survey

What are we looking for?

  • The ability to communicate clearly with others

  • Must be an effective listener

  • Polite, courteous, and patient

  • The ability to be respectful of other differences and choices

  • The ability to maintain confidentiality

  • Must be flexible and able to respond to the needs of others

  • Reliable, honest and punctual

  • The ability to work independently with guidance and support

  • An interest in cancer care and the services that Macmillan provides

  • The ability to recognise own boundaries and the limitations of the role

What else should I know?

We will reimburse agreed expenses, so you are not out-of-pocket as a result of volunteering. As you will be carrying out a regulated activity, this role requires an enhanced DBS check (police check).

Applicants are advised to ring the service on 01924 546072 to ask about volunteering, as the team will meet with you first before starting the application process.

Induction and training is provided in order for you to carry out the role effectively and ongoing support from Macmillan staff and individual and group volunteer support sessions.